Answers before you need to ask.
Browse common questions about finding stations, compatibility, operating sites, support, and the mobile experience.
Frequently asked questions
How do I know whether station information is current?
Each map result includes a freshness signal. A stale or unknown status is shown honestly instead of being presented as live availability.
Can I search without using the interactive map?
Yes. The synchronized station list is a complete keyboard- and screen-reader-friendly fallback.
How should I choose a connector?
Confirm the connector standard supported by your vehicle and check the station power details. Your vehicle controls the maximum power it can accept.
Can site-host users see every operator site?
No. Access remains tenant- and site-scoped in the operator platform, independent of what appears publicly.
What should I include in a support request?
Share the station or connector identifier, approximate UTC or local time, and a safe description. Never include passwords, tokens, full card numbers, or CVV.